+ Calendar2024-11-25 09:30:002024-11-25 23:59:59Europe/LondonMonday - Customer Retail Returns and Unclaimed & Lost PropertyGENERAL SALE INFORMATION:
- NO REFUNDS FOR DAMAGED, INCOMPLETE OR INCORRECT GOODS
- Auction Starts 9:30am and will continue without break until the last lot is sold
- All goods are “sold as seen online” and carry no guarantee or warranty
- Bidders should be aware that Wellers Auctions specialise in Customer Returns and Lost Property. Given the quantity of lots sold each week (1,000-2,000) it is not possible for us to check if all items are in working order and the items are sold with no warranty, no guarantee and the descriptions/images are a guideline only.
- Scratched, damaged, dented or items that do not work, there is no refund available unless stated as working and turns out not to be the case.
- If you buy boxed items, we cannot guarantee all the accessories are there so make sure you email in for a condition report and find out more about the items before bidding on them.
- Participation in this auction is ONLINE ONLY and there are no bidders allowed in the room.
- All images and descriptions are to be strictly used as guidelines only.
- Buyers Premium of 28% + VAT will be added to every lot sold.
- VAT will be added to all lots except those exempt
- Payment MUST be made via your invoice email received post auction.
- NO COLLECTIONS WITHIN 24 HOURS OF PAYMENT BEING MADE
VIEWING:
- There is NO VIEWING for any stock heading to our auctions.
- Please be sure on what you are bidding on as this is an 'Online Only' auction, and all stock is sold behind closed doors.
CONDITION REPORTS:
- We offer condition reports for this auction.
- If you need any condition reports about a specific lot(s) then please submit these via the lot on our auction catalogue before 7:00am Monday morning and we will endeavour to provide you with more information before the auction then starts at 9:30am.
- If you do not ask for a condition report, then you will be bidding at your own risk as set out in our T&C’s.
PAYMENT:
- Payments MUST be paid by Bank transfer, by 3:30pm the DAY AFTER THE SALE.
- If you have not paid by 3:30pm the day following the sale, you will be blocked for a minimum of 6 weeks and your lots will immediately be taken off your account and re-sold in the next available auction.
- We are NOT taking cash or card payments in reception at the moment FOR COLLECTIONS.
- All payments MUST be made online prior to booking your collection slot and heading to collect your items.
COLLECTIONS:
- PLEASE ALLOW 24 HOURS BETWEEN PAYMENT BEING MADE AND YOUR COLLECTION SLOT, SO THAT WE CAN AUTHORISE RELEASE OF YOUR ITEMS.
- To book your collection slot(s), please use our online booking system by heading to 'My Appointments' in your online account on our website prior to collecting your items or booking a courier.
- We are operating a strict time slot system, so please ensure you arrive on time for your booked collection slot.
- PLEASE GIVE 24 HOURS NOTICE IF YOU CANNOT ATTEND YOUR COLLECTION SLOT! Failure to do so will result in a £10 additional storage fee which MUST be paid.
- Customers who turn up without a collection slot will be turned away and not served, so DO NOT turn up without booking a collection slot first!
- You have up to 5 working days to collect your items, so you can bid on a Monday and Thursday and collect everything at once if you wish to do so.
FAILURE TO COLLECT YOUR ITEMS:
- Please let us know ASAP if you cannot attend your collection slot, the minimum we expect is 24 hours notice. If you let us know in less than 24 hours there will be a penalty charge added to your account. This slot can then be used by another customer and we ask you to think of others.
- Failure to make your pre-arranged collection slot will be charged at £10.00 and added to your next bill.
- If you don't collect your items within the 5 working days timeframe, you will incur a storage fee penalty of £25 per day for up to a maximum of 5 working days.
- If your items have still not been collected after the additional 5 working days, your items will be re-entered into auction and you will receive a FULL REFUND for the items minus the £25 per day storage fee charges applicable on your account. If after these charges are applied and you owe us the storage fee, your account will be blocked until this additional amount outstanding is settled.
- An admin charge of 10% WILL be applied to your account to re-book the items back into a future auction which MUST be paid in full.
- Paying and clearing all lots is mandatory for lots won at auction. Bidding is a commitment to buy, and all accepted bids are contracts and are considered final and non-withdrawable.
DELIVERIES & COURIER INFORMATION:
Pack & Post: N/A
Bulky Item Delivery: N/A
Couriers: If you would like a courier to collect on your behalf, please book your collection slot using our online system via our website first and then organise a courier to collect your items for the time slot booked with us.
- The couriers we reccomend are:
- Mailbox: 01483 453131, [email protected].
REFUNDS:
- After an auction, it is the customer’s responsibility to check that the items bought are correct. Wellers Auctions will only consider refunds if the items bought are not as described and only if the customer has brought this to our attention within 14 days after the date of collection/delivery of the items. This decision is final.
NON-PAYMENT OF ITEMS:
- If you do not pay by 3:30pm the day following the auction, YOU WILL be banned for a minimum of 6 weeks and your lots will be removed from your account and sold in the next available auction.
- Paying and clearing all lots is mandatory for lots won at auction. Bidding is a commitment to buy, and all accepted bids are contracts and are considered final and non-withdrawable.
- Any invoice that is not paid for, there WILL be a 50% admin fee that you WILL be liable for.
*The reason for implementing this is because some customers have not been turning up to their pre-arranged collection slots and it takes time to get your items together ready for you to collect.
REFUNDS:
- After an auction, it is the customer's responsibility to check that the items bought are correct. Wellers Auctions will only consider refunds if the items bought are not as described and only if you the customer have brought this to our attention withing 14 working days after the date of collection/delivery of the items.
*This decision is final.Wellers Auctions LtdWellers Auctions Ltd[email protected]
