At the close of the sale you will be emailed an invoice (around 8pm Sunday) complete with online payment portal for card payments and bank details for bank transfers. This also lists details on collection. From this checkout you can pay your bill online, and quickly book a slot for collection, too.
Collection days: Monday 24th April to Saturday 29th April. Please let us know if you cannot collect in this timeframe. Successful bidders will be emailed their invoice at the close of the sale, which will include an online click and collect service. Customers with an appointment for collection will have all their goods collected and ready for their chosen time, and be given priority by the porters for loading their goods.
Large item collection: We have access to a forklift for loading of large granite features, please call us to arrange this. Payment for the forklift driver is recommended in chocolate biscuit currency.
Electronic & petrol powered goods are sold in working order. Unless otherwise stated (marked AF). Where possible, they have been safety tested, as well as shown in working order in the photos. If you buy something shown in working order, but find it does not work, you have 48hrs to return this item for a full refund.
In-house postage is available as normal on all lots with the exception of GLASSWARE, CERAMICS, LIQUIDS, LIGHTERS, BLADED ITEMS, FRAMED PICTURES & FURNITURE. We are able to accommodate customers booking their own courier for these types of items, and also recommend Postit4me (https://postit4me.com/) for a complete managed collection for these types of items, that includes insurance.
General refund policy: Please note, that goods are sold as seen. Please ensure you inspect goods to your satisfaction before bidding. This can be done in person, via proxy, or by the condition report feature. However, where goods turn out to be defective, non-working or not as described, you will find us approachable & friendly to deal with. We would rather you raise any major issues you find with a lot, and let us know. Please inspect goods as soon as possible, and not wait a month before telling us something is not working!
Once placed, bids cannot be cancelled. If you have changed your mind about an item on which you are bidding, we recommend clicking 'Edit Bid' and changing this to current leading bid amount or the lowest figure permissible. Hopefully you will be outbid. If not, we can always re-enter this into auction for you, but please let us know if this happens!
For large item delivery: Please contact Rocket Removals (07929 238757) for local area, Martins Removals (07791 862132) for Teignbridge/East Devon area or Shiply (https://www.shiply.com/) for Nation-wide Delivery.
