Condition reports: Please ensure your request reaches us by 3.30pm Sunday. Condition reports received after this will not be replied to, as we are closed on Bank Holiday Monday.
At the close of the sale you will be emailed an invoice (around 7.30pm Monday) complete with online payment portal for card payments and bank details for bank transfers. This also lists details on collection. From this checkout you can pay your bill online, and quickly book a slot for collection, too.
Collection days: Tuesday to Saturday directly after auction. Please let us know if you cannot collect in this timeframe. Successful bidders will be emailed their invoice at the close of the sale, which will include an online click and collect service. Customers with an appointment for collection will have all their goods collected and ready for their chosen time, and be given priority by the porters for loading their goods.
Jewellery stated as 'yellow metal' or 'white metal' is unmarked so we cannot guarantee gold or silver content. Any in house testing is not 100% accurate and is not a guarantee of fineness.
In-house shipping is available as normal on all lots with the exception of GLASSWARE (inc. Clocks and Barometers), CERAMICS, LIQUIDS, LIGHTERS, LOTS WITH OR REMNANTS OF FUEL, BLADED ITEMS, WEAPONS/GUNS, FRAMED PICTURES & FURNITURE. We are able to accommodate customers booking their own courier for these types of items, and also recommend Mailboxes Plymouth on 01752 257 224 / info@mbeplymouth.co.uk or DC Pack & Dispatch on 07459 224775 / contact@dcpd.co.uk for a complete managed collection for these types of items, that includes insurance.
General refund policy: Please note, that goods are sold as seen. Please ensure you inspect goods to your satisfaction before bidding. This can be done in person, via proxy, or by the condition report feature. However, where goods turn out to be defective, non-working or not as described, you will find us approachable & friendly to deal with. We would rather you raise any major issues you find with a lot, and let us know. Please inspect goods as soon as possible, and not wait a month before telling us something is wrong!
Once placed, bids cannot be cancelled. If you have changed your mind about an item on which you are bidding, we recommend clicking 'Edit Bid' and changing this to current leading bid amount or the lowest figure permissible. Hopefully you will be outbid. If not, we can always re-enter this into auction for you, but please let us know if this happens! We recommend regularly refreshing the page if you're watching a lot.
For large item delivery: We can do limited local deliveries (we are usually fairly busy) please call 01822 616992 or Martins Removals (07791 862132) for Teignbridge/East Devon area or Shiply (https://www.shiply.com/) for Nation-wide Delivery.
