Item Descriptions and Photos:
While our experts strive to provide accurate descriptions and detailed photographs of the items being sold, we do not offer any guarantees regarding the accuracy or completeness of the descriptions. Buyers are encouraged to rely on their assessment or seek additional information if needed.
Contact Information:
For any inquiries or questions related to the auctions or the items sold, please contact us via
[email protected].
Buyers' Responsibilities:
a. Commission Fees: A 17% hammer price commission to all successful bids.
b. Delivery Quotes: The delivery quote will be provided on the same day as the auction concludes.
c. Payment Deadline: Buyers are required to pay the full amount (inclusive of delivery charges, hammer price, commission, and commission VAT) within 10 calendar days (240 hours) from the auction's conclusion. We accept card payments and bank transfers. Failure to make the payment within this timeframe will result in the buyer being blocked, and the transaction will be nullified, regardless of any payment initiated after the 10-day period.
d. Delivery Terms: Delivery terms and conditions are outlined in the Shipping Policy.
e. Room Auctions or Collection: Please note that we do not facilitate room auctions or allow for item collection. All transactions and deliveries are managed as per our Shipping Policy.
Return Policy:We adhere to the Distance Selling Act, allowing for the acceptance of returns. Items acquired may be returned within 14 days of delivery. Prior to returning any items, customers are required to contact the Auction House within the 14-day period after receiving the order to receive instructions. Items returned without notifying the Auction House will not be considered as returned.
By participating in our auctions, users agree to abide by these terms and conditions. Schmergel & Schmelz Auctions reserves the right to amend or update these terms as necessary. Your continued use of our services constitutes acceptance of any such modifications.
For any further clarification or assistance regarding our terms and conditions, please do not hesitate to contact us via email
[email protected].
